Full-service IT operations for businesses
We take care of your company’s IT systems and handle issues as they arise. We provide remote support and on-site assistance when needed, tailored to the way your business operates. You can entrust us with all your IT operations or just the tasks for which you need external help.
How do we help day to day?
On-site system administrator
Our specialist works at your premises on agreed days or with a regular on-site presence. This is a good option when the work requires someone to be there in person.
Remote operations and support
We manage your systems remotely and help resolve problems through remote access. If a task requires on-site work, we supplement this support with a visit.
One-off IT assistance
You can also ask for help with a specific fault, configuration or IT task. This may be the right option if you need occasional support.
Support tailored to your business
On-site and remote support can be combined. We discuss the tasks with you and recommend the services you need and how often on-site visits should take place.
All your IT operations, or just part of them?
Full-service operations
We take on the full scope of operational tasks set out in our agreement, giving you access to the expertise you need without an in-house IT team.
Support for your existing IT team
We take on the tasks that require additional capacity or specialist expertise. Your own IT staff can continue to handle their remaining responsibilities.
Support for a specific project
We provide expert help with a defined development project or migration, with tasks and a schedule agreed in advance.
What happens when an IT problem arises?
You report the issue
Tell us what you need help with through a support ticket, by phone or by email.
We assess its impact
We examine how much the issue disrupts your work and determine its urgency.
We start troubleshooting
We begin handling the issue within the response time agreed in your contract.
We carry out the necessary work
We work towards a solution remotely or, where necessary, through an on-site visit.
We document the solution
We record the work completed and let you know the outcome.
When do we start working on an issue?
We commit to response times based on the urgency of the issue and your chosen package. The exact times are set out in your contract. Response time means the time within which we begin handling the issue.
When is support available?
You can choose support for eight hours per working day or a service available around the clock, every day of the week. Your chosen package and contract define the support hours.
When can we visit your premises?
If the task requires on-site work, we arrange a visit. The agreed attendance time and charges depend on the location, urgency and terms of your contract.
Choose support that fits your business
Basic
For businesses primarily looking for remote IT assistance during working hours.
- Remote support
- Eight hours of support per working day
- Agreed response times
- Contact through support tickets, phone or email
- No long-term commitment
Premium
For businesses needing remote and on-site support, with faster intervention for critical incidents.
- Remote and on-site support
- Eight hours of support per working day
- Agreed response times
- Contact through support tickets, phone or email
- No long-term commitment
Enterprise
For businesses that need support available around the clock.
- Remote and on-site support
- Support available 24 hours a day, seven days a week
- Agreed response times
- Dedicated point of contact
- No long-term commitment
What does this mean for your business?
Less to organise
We take care of everyday IT tasks so that you and your staff can focus more on your own responsibilities.
Access to expertise
You can rely on specialists without building your own IT team, or add capacity to your existing team.
Clear commitments
We agree in advance on the tasks, support hours and how quickly we will begin handling issues.
Support that meets your needs
You can entrust us with all your IT operations or selected tasks. We tailor on-site and remote assistance to the way your business works.
Let’s discuss your company’s IT requirements
Briefly tell us how many employees need IT support, whether you have your own system administrator and which tasks you would like us to handle. We will use this information to discuss your requirements and the right service for you.